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Return / Refund Policy

If you need to return or exchange an item, please call (617) 744-5470 for a Return Authorization Number. We will accept returns within 14 days of delivery. Only unused product that has not been driven on or mounted is eligible for return. There are no returns on discontinued or close out items.

Return for Refund

Credit amount will be calculated as follows:

TIRES: Credit less all freight charges incurred and a 10% restocking fee on total bill.

SPECIAL ITEMS: Special order, discontinued and closeout items are not returnable.

Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments or when Fedex/UPS is unable to make delivery after 3 attempts.

SimpleTire is not responsible for lost tires once they are in the hands of the shipper.  However, we will do everything in our power to help remedy the situation.

Credits will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.

 

Return Check List

  • Call Simple Tire at (617) 744-5470 or fill out the form above.
  • Original strapping should be completely intact. (If not, ship tires individually. Do not tape together.)
  • Each tire (even when strapped to another tire) should be clearly labeled with your return address and Simple Tire address.
  • Packing slip with Return Authorization Number should be taped securely on tire.
  • Contact shipper for pickup
  • Leave tires outside for pickup by shipper.

 

Shipping and Damage Claims Policy

If your shipment has arrived damaged or is the incorrect item, please contact TruckTiresInc at (617) 755-5470. We will report the damage to the shipper and arrange for replacement or exchange of the damage or incorrect item. Damaged merchandise must be completely repackaged in the original packing and we will arrange for the return.

 

Manufacturer’s Warranty Policy

Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty. Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

The only tires TruckTiresInc can warranty are brand new defects (meaning that they have not been mounted or driven on). Any other adjustments should be taken to the nearest authorized dealer for that manufacturer.

Sometimes the manufacturer also provides a tread life warranty and mileage rating. Please be aware that not all tires hold a mileage warranty from the manufacturer. Different tire models, even from the same manufacturer, may or may not come with a tread life warranty.